Frequently Asked Questions (FAQs)

FAQs
Everything You Need to Know Before You Hit the Road with TorrensRV

We’ve compiled answers to the most common questions we receive to help you feel confident, informed, and ready to explore. If you don’t see your question here, feel free to get in touch—we’re always happy to help!

General Questions
What does TorrensRV do?

TorrensRV is a South Australian caravan dealership offering high-quality off-road and off-grid caravans. We specialise in custom builds through our close partnership with Lake Star Caravans.

We’re based in Adelaide, South Australia. You can contact us for appointments and to view available stock or discuss your custom build.

We focus on brand-new, Australian-made caravans, with customisation options available. Occasionally, we may have used vans on consignment—contact us for current availability.

Yes! All our caravans are proudly Australian-made, built to withstand local conditions, with exceptional craftsmanship and durability.

Absolutely. Our caravans are engineered for tough Aussie terrain and off-grid living, with options for solar, lithium batteries, extra water tanks, and more.

Custom Caravan Builds
Can I customise my caravan?

Yes! Customisation is a big part of what we do. From layout to finishes, electronics, and suspension—your van can be tailored to suit your lifestyle.

Build times can vary based on demand and specification, but generally range from 12 to 20 weeks. We’ll keep you updated at every stage.

Absolutely. Our team works closely with you to design a layout that suits your travel needs, family size, and preferences.

Finance Questions
Can I finance my caravan through TorrensRV?

Yes! We offer flexible caravan finance solutions, tailored to suit your budget and needs, with competitive rates and fast approvals.

Many applications are approved within 24 to 48 hours, depending on your circumstances and documentation.

Typically:
• Proof of identity
• Proof of income
• Recent bank statements
• Employment details

Deposit requirements vary depending on the finance provider and your situation. Our team will help you explore the best options.

Servicing & After-Sales Support
Do you offer servicing or warranty support?

Yes. All new caravans come with manufacturer warranty, and we provide after-sales support and servicing coordination.

Just contact our team. We’ll guide you through the process and liaise with the manufacturer or supplier on your behalf if needed.

We recommend a full service every 12 months or 10,000 km, whichever comes first.

Buying Process
Do I need to book an appointment to visit?

While walk-ins are welcome, we recommend booking an appointment to ensure personalised time with one of our team members.

We accept bank transfers, approved finance arrangements, and other secure payment methods. Speak to us for more details.

Yes. We assess trade-ins on a case-by-case basis. Bring your van in or send photos for an initial estimate.

Towing & Travel
What kind of vehicle do I need to tow your caravans?

This depends on the size and weight of the van. Most of our off-road caravans require a towing capacity of 3,000kg or more. We’ll help you check compliance.

Absolutely. From weight distribution hitches to brake controllers and safety tips, we’ll ensure you’re ready to tow safely and confidently.

Still Have Questions?

We’re here to help! Contact us today at 1300 737 270
or info@torrensrv.com.au to chat with one of our caravan specialists.

Let’s Get You on the Road

Stay ahead of the pack with exclusive updates, expert tips, and insider caravan
news – because epic journeys start with the right info!

Disclaimers

  • The information on this website is for general informational purposes only and does not constitute an offer to sell.
  • All caravan sales, pricing, and promotions are subject to the terms and conditions of sale as set by your local Lake Star Caravans dealership.
  • Lake Star Caravans reserves the right to update or modify caravan specifications, features, designs, and pricing without prior notice.
  • Specifications may vary due to component availability, manufacturing requirements, and supplier changes.
  • Images shown on this website may feature prototype models or optional upgrades and may not always represent the final production version.
  • Pricing, features, and availability are subject to change—please check with your nearest authorised dealer for the most current information.
  • For any inquiries, please contact your local Lake Star Caravans dealer or reach out to us directly.
  • Recommended Retail Prices (RRP) are indicative only and may vary based on selected bundles, optional upgrades, and customizations. For an accurate quote tailored to your specific requirements, please contact your local Lake Star Caravans dealer.
  • The caravan configuration tool is designed for informational purposes only and may not display all available options or custom modifications. We encourage you to consult with your dealer to discuss your unique preferences.
  • RRP includes all costs except state registration fees. Additional charges may apply depending on your location and registration requirements.
  • Pricing is correct as of the date of publication but is subject to change without prior notice due to factors such as supplier costs and availability.
  • All prices listed are in Australian dollars (AUD) and apply to purchases within Australia only. For international inquiries or purchases, please contact your local Lake Star Caravans distributor.
  •  
  • All weights provided are approximate and may vary between individual caravans due to manufacturing processes and material variations.
  • Listed lengths and weights are based on standard configurations. Adding optional features or custom modifications will impact the total weight of the caravan.
  • Floor length refers to the external total length of the caravan’s floor.
    Total length is measured from the front coupling to the rear of the spare wheel.
  • Overall width is measured externally and includes any protruding fixtures.
  • Each caravan’s accurate weight specifications can be found on its Compliance Plate.
  • Alterations to the designated Aggregate Trailer Mass (ATM) may be requested at the time of order, provided the legal maximum is not
  •  

Let’s Get You on the Road

Stay ahead of the pack with exclusive updates, expert tips, and insider caravan
news – because epic journeys start with the right info!

Torrens RV is passionate about helping Aussies hit the road in comfort and style. With years of experience, we are your trusted caravan experts.

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