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At TorrensRV, we stand firmly behind the quality, durability, and craftsmanship of every caravan we offer. Driven by engineering excellence and a commitment to customer trust, our warranty package is designed to give you complete confidence in your investment.
Every caravan purchased through TorrensRV is backed by a comprehensive 2-year manufacturer warranty. That means peace of mind and protection from the first kilometer onward.
Our caravans are built with rugged chassis, quality materials, and uncompromising engineering standards. That’s why we confidently include a 5-year structural warranty—ensuring your caravan is built for the long haul.
We’re committed to delivering a warranty experience that’s not just generous—but also clear, transparent, and supportive.
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Warranty Item
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What’s Covered
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Every caravan is backed by engineering precision and built to withstand Australia’s most challenging conditions.
Our after-sales support reflects our core values: integrity, accountability, and a customer-first approach.
Need help with a warranty claim? Just reach out to our team. We’ll guide you quickly through the necessary steps and liaise with manufacturers where needed.
If you ever need to make a warranty claim or have questions about your caravan, don’t hesitate to contact us:
We’re here to support your journey—every step of the way.
At TorrensRV, we believe protecting your adventure is just as important as building it. With our robust warranty and dedicated support, you can travel confidently knowing your caravan is covered for the long haul.
Yes, it does! At TorrensRV, we proudly back the quality of every off-road caravan we sell. Your off-road model comes with a warranty designed to suit the rugged conditions it’s built for. Please note that on-road and semi-off-road models are not covered under an off-road warranty.
Yes, but appliance coverage is provided by the original equipment manufacturers (OEMs). Items like fridges, microwaves, air conditioners, and TVs typically come with their own manufacturer warranties, often lasting up to 3 years depending on the brand.
Your warranty covers key structural components, workmanship, and manufacturing defects. This includes:
Chassis and frame
Cabinetry
Fittings and fixtures
Structural water leaks due to poor workmanship
Please refer to your warranty booklet or contact our team for full details.
Every caravan purchased through TorrensRV includes:
2-Year Manufacturer Warranty – covering build quality and workmanship
5-Year Structural Warranty – covering chassis, framework, and major structural elements
Making a claim is simple:
Contact your original dealership (TorrensRV) for an initial inspection
Email us at support@torrensrv.com.au with your caravan model, VIN, dealer details, and a brief description of the issue
Our team will assess your case and coordinate a smooth resolution with minimal disruption to your travels
Even if your warranty has expired, we’re still here to help. Contact our team for expert advice or recommended service options. For appliances, you may still be covered under extended warranties directly from the manufacturer.
Yes—structural leaks caused by faulty materials or poor workmanship are covered. However, routine maintenance (like resealing joints and windows) is your responsibility. We recommend seal inspections every 12 months to prevent leaks caused by wear and tear.
Some modifications may impact your warranty. While we understand that personalisation is part of the lifestyle, unauthorised changes to chassis, electrical, plumbing, or structural components may void coverage in those areas. Always consult us first if you’re planning changes—we’re happy to guide you.
Our warranty is issued to the original owner and is not automatically transferable. However, if you’ve purchased a pre-owned Lake Star Caravan through TorrensRV, contact us. Warranty transfer may be considered on a case-by-case basis, subject to proof of regular servicing and proper maintenance.
Simple—regular maintenance goes a long way! Here’s what we recommend:
Annual servicing to check for wear and tear
Cleaning and resealing external joints to prevent leaks
Inspecting electricals and appliances for consistent performance
Following the manufacturer’s usage and maintenance guidelines
By keeping up with basic maintenance, you not only extend the life of your caravan but also protect your warranty coverage.
We’re always here to help keep your journey smooth, safe, and supported.
Stay ahead of the pack with exclusive updates, expert tips, and insider caravan
news – because epic journeys start with the right info!
Stay ahead of the pack with exclusive updates, expert tips, and insider caravan
news – because epic journeys start with the right info!
Torrens RV is passionate about helping Aussies hit the road in comfort and style. With years of experience, we are your trusted caravan experts.
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